We charge a core deposit fee to ensure the old defective part is sent back to us. Our business relies on steady core supply so we can remanufacture and resell these units, therefore keeping prices low. We even provide you with a pre-paid shipping label to make this process as convenient as possible.

After your core return package arrives at our facility, we will issue a credit directly to your credit card within 10 business days. A refund transaction email will be automatically sent to you. Your credit card company will need some time to process on their end which typically takes a few business days. After which the refund will appear on your credit card statement.

Yes. Please inspect your core before shipping it out to us. Cores must be in repairable condition. No cuts, damaged housing, tampering or units that have been previously repaired. This includes missing or broken buttons, cut cables, missing parts, bent or broken pins, etc. If we receive an item with any of the stated conditions, we are unable to offer a refund for the core.