HOW TO PLACE AN ORDER
See below for detailed step-by-step instructions on how to place an order with us.
HOW IT WORKS
Repair Service
PURCHASE A SERVICE
Place an order online or over the phone toll-free with our sales representative.
SEND US YOUR PART
We will e-mail you pre-paid shipping labels. You send the part to us via UPS.
WE’LL FIX IT
We will test, diagnose and repair your module the same day it arrives at our facility.
Our Repair service entails removing the module from your vehicle and sending it to our facility for repair. Once we receive your package, we will test, diagnose and repair your module. We will complete a final test of the module again before shipping it back to you.
This service is a good option if you are unsure if the problem is in a particular module. We will test it before proceeding with the service and provide you with a repair report after completion. Since the programming of your module is not modified in any way, it will be “plug and play” when you get it back!
Placing the order
Purchase the repair service on our website or over the phone with our sales representative.
Check your e-mail
Within 30 minutes of processing your order, we will e-mail you pre-paid shipping labels, shipping instructions and a fault symptoms report.
Ship your part to us
Remove the module from your vehicle and pack it securely in a box roughly the same size as your module. Please ensure that you follow the shipping instructions provided.
Testing and Repair service
If the module faults during our testing process, our technician will proceed with the Repair service as ordered.
Shipping the repaired module back to you
In most cases, the repaired module is shipped back to you the same day we receive your package at our facility. You will receive an email from UPS with the tracking information once your order is shipped.
Reinstallation
Once you receive your package, review our repair report and reinstall the module back into your vehicle. Your module should be “plug and play” with all functions restored.
FAQs
You may contact us by phone toll-free at 1-888-712-2525 (US & Canada) or 905-670-4010 (local). If you haven’t done business with us before, you will be asked to fill out a credit card authorization form before we can process the order. Submitting the order online skips this step since you’re inputting the credit card information yourself.
Orders are processed daily during our regular business hours Monday – Friday 8:30AM to 5PM (EST), excluding holidays.
If the order submission fails, please review the information that you provided us. Your billing address must match the address linked to your credit card. If the information is correct and your order still fails, chances are there is an international block on your credit card. Call your credit card company and they will lift the block temporarily, allowing you to put the order through. If that still doesn’t work, please contact us to place an order over the phone.
Since many issues are intermittent, or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results. You will be provided with recommendations from our technicians based on the faults that you provided. In some cases, the options provided may incur additional cost. You will have the option to either proceed with one of the provided recommendations, or have the module sent back to you without proceeding with the service. If you decide to have the module shipped back to you without service, we will refund the service cost minus a $75 test fee. Please note that shipping costs cannot be refunded.
After you place your order, you will receive an e-mail with shipping labels and an attachment called a “Fault Symptoms Report”. This report should be filled out with the faults you’re seeing with the module, diagnostic trouble codes, driving symptoms, etc. Please be as detailed as possible, as our technicians will use the information you provide and compare their findings with your notes. Please do not forget to include this report, as we require it to be filled out before we proceed with testing and servicing the module.
rick b
2023-04-09
2010 mazda 3 TCM was acting up. Sent it in and got it back within 1 week. Now works flawlessly.
Daron Livingston
2023-04-08
Great part, no issues & customer was very happy with the repair !
James Evans
2023-04-08
My 2018 Ram had the ABS and Traction Control lights coming on and and going off which caused the chime to keep doing it’s thing, and it was driving me nuts. Diagnostics said the ABS module and/or pump was bad and both items are on indefinite back order.
I contacted XeMODeX and ordered a repair for the pump and module. They sent a shipping label . I removed the module and pump as a unit boxed it up and sent it to them . Within a week I had it back and reinstalled.
We’ve been over a thousand miles in the truck now towing our 5th wheel camper and I’m so happy to say no more lights or chiming 🙂
Jonathan Voss
2023-04-08
Helped me with my issue flawlessly, I sent in a CEM module for my car and they promptly sent back a refurbished one. Communication was awesome. Highly recommend for any of there specialized services.
Chris Glass
2023-04-08
I had the climate control module for my 06 Jaguar repaired by XeMODeX. The turn around time for receiving your unit back is fast, and for me the price was great, especially when you consider the lifetime warranty on the the repair. My climate control works as it should now. Thanks XeMODeX.
CORY Starbird
2023-04-08
Easy, did exactly what service was described as. And in a timely fashion
charlie benner
2023-04-07
After realizing GM wasn’t going to do anything soon about all the vehicles waiting for replacement TCM’s I found XeMODeX and a week later I’m driving my truck again. And a lifetime warranty too. So far so good.
Phil McCullough
2023-04-07
XeMODeX serviced the transmission control module on my 2011 GMC Sierra Denali 3500 HD DRW. 150,000 miles, and we were in the middle of a cross-country trip with a 35 foot fifth wheel. The TCM failed and my truck was dead. No replacement unit was available to purchase anywhere. We found XeMODeX and shipped off the TCM hoping for the best. It was repaired and returned within nine days. It could’ve been 3 days faster except for a fail with FedEx. I was very pleased with fast turnaround. The unit has been back in the truck and we have successfully traveled over 1000 miles, part of that pulling a fifth wheel. Response time with XeMODeX by email was extremely fast. Any time I emailed with a question regarding status, they responded literally within minutes. My only suggestion is they could communicate better when the unit is received, when it is repaired and shipped back, and general communications. Very happy I found this company or my truck would still be stuck in Northwest Arkansas. I recommend them.
Pepper B
2023-04-06
Fast turnaround and fixed my dead GM TMC 24256861.
Happy Happy