How to place an order

HOW IT WORKS

Custom Request

Can’t find the part or service you’re looking for on our website? We may be able to offer a custom testing and repair service through our Custom Request Form.

This service has saved money for hundreds of customers and gives our technicians experience with parts not in our regular service catalogue, which can result in offering the service permanently. It’s a win-win for everyone.

This service is only for modules or parts we currently don’t have a service for. Please search our website for what you’re looking for prior to submitting a Custom Request.

Fill out the Custom Request Form

Submit the Custom Request Form by filling out details about your vehicle, such as VIN number, part number, and failure symptoms your vehicle is experiencing. If you have diagnostic trouble codes (DTCs), please include these codes in the notes.

Our technicians will review the information

Our R&D technicians will review and reply to you via email. Once your part is approved for repair, you’ll be emailed instructions on how to get started.

Contact our sales department

When you have your approval, contact our sales department who will get the order set up. They will email you shipping labels so you can send the module to us. Please do not ship the part to us on your own.

Ship your part to us

Remove the module from your vehicle and pack it securely in a strong box. Please ensure you follow the shipping instructions provided.

The part will be tested

When your part arrives at our facility, we will begin the testing process. Once the module is inspected and tested, we will contact you with options and pricing.

Approval and repair service

You can decide to either proceed with our service or the have the module shipped back to you without service. A $75 test fee may apply. If you decide to proceed with one of the services we offer, we will proceed with the service as requested.

The part gets shipped back to you

You will receive an email from UPS with the tracking information once your part has been shipped.

Reinstall the part

When you receive the package, review our repair report and reinstall the module back into your vehicle. Tests should then be done to ensure the repaired part is working properly.

Let us know how it went

If the issues are gone and the part is working properly, we’d appreciate it if you let us know. Your feedback will help determine what service options we can offer in the future. If the issues remain, or there are new issues that have arisen, please contact our tech support by submitting a Warranty Claim Form.

FAQs

No, sorry. Our technicians need accurate information to determine whether we can help you. It’s best to get that information directly from you. We will not be able to review any Custom Requests without the form being submitted.

Almost all requests are responded to within a few hours (assuming business hours). If you do not hear back within a few hours, our technicians may need a bit more time to research the issue. If you do not hear back within 24 hours, please check your junk mail folder.

Since many issues are intermittent or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results and give options based on the diagnostics you provide

In some cases we may not have stock on all the necessary part to complete the repair. However, we have a robust supply chain and can source almost any part from around the world in 5 – 10 business days.

rick b
rick b
2023-04-09
2010 mazda 3 TCM was acting up. Sent it in and got it back within 1 week. Now works flawlessly.
Daron Livingston
Daron Livingston
2023-04-08
Great part, no issues & customer was very happy with the repair !
James Evans
James Evans
2023-04-08
My 2018 Ram had the ABS and Traction Control lights coming on and and going off which caused the chime to keep doing it’s thing, and it was driving me nuts. Diagnostics said the ABS module and/or pump was bad and both items are on indefinite back order. I contacted XeMODeX and ordered a repair for the pump and module. They sent a shipping label . I removed the module and pump as a unit boxed it up and sent it to them . Within a week I had it back and reinstalled. We’ve been over a thousand miles in the truck now towing our 5th wheel camper and I’m so happy to say no more lights or chiming 🙂
Jonathan Voss
Jonathan Voss
2023-04-08
Helped me with my issue flawlessly, I sent in a CEM module for my car and they promptly sent back a refurbished one. Communication was awesome. Highly recommend for any of there specialized services.
Chris Glass
Chris Glass
2023-04-08
I had the climate control module for my 06 Jaguar repaired by XeMODeX. The turn around time for receiving your unit back is fast, and for me the price was great, especially when you consider the lifetime warranty on the the repair. My climate control works as it should now. Thanks XeMODeX.
CORY Starbird
CORY Starbird
2023-04-08
Easy, did exactly what service was described as. And in a timely fashion
charlie benner
charlie benner
2023-04-07
After realizing GM wasn’t going to do anything soon about all the vehicles waiting for replacement TCM’s I found XeMODeX and a week later I’m driving my truck again. And a lifetime warranty too. So far so good.
Phil McCullough
Phil McCullough
2023-04-07
XeMODeX serviced the transmission control module on my 2011 GMC Sierra Denali 3500 HD DRW. 150,000 miles, and we were in the middle of a cross-country trip with a 35 foot fifth wheel. The TCM failed and my truck was dead. No replacement unit was available to purchase anywhere. We found XeMODeX and shipped off the TCM hoping for the best. It was repaired and returned within nine days. It could’ve been 3 days faster except for a fail with FedEx. I was very pleased with fast turnaround. The unit has been back in the truck and we have successfully traveled over 1000 miles, part of that pulling a fifth wheel. Response time with XeMODeX by email was extremely fast. Any time I emailed with a question regarding status, they responded literally within minutes. My only suggestion is they could communicate better when the unit is received, when it is repaired and shipped back, and general communications. Very happy I found this company or my truck would still be stuck in Northwest Arkansas. I recommend them.
Pepper B
Pepper B
2023-04-06
Fast turnaround and fixed my dead GM TMC 24256861. Happy Happy

CAN'T FIND THE MODULE YOU ARE LOOKING FOR?
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