How to place an order


Custom Request

Can’t find the part or service you’re looking for on our website? We may be able to offer a custom testing and repair service through our Custom Request Form.

This service has saved money for hundreds of customers and gives our technicians experience with parts not in our regular service catalogue, which can result in offering the service permanently. It’s a win-win for everyone.

This service is only for modules or parts we currently don’t have a service for. Please search our website for what you’re looking for prior to submitting a Custom Request.

Fill out the Custom Request Form

Submit the Custom Request Form by filling out details about your vehicle, such as VIN number, part number, and failure symptoms your vehicle is experiencing. If you have diagnostic trouble codes (DTCs), please include these codes in the notes.

Our technicians will review the information

Our R&D technicians will review and reply to you via email. Once your part is approved for repair, you’ll be emailed instructions on how to get started.

Contact our sales department

When you have your approval, contact our sales department who will get the order set up. They will email you shipping labels so you can send the module to us. Please do not ship the part to us on your own.

Ship your part to us

Remove the module from your vehicle and pack it securely in a strong box. Please ensure you follow the shipping instructions provided.

The part will be tested

When your part arrives at our facility, we will begin the testing process. Once the module is inspected and tested, we will contact you with options and pricing.

Approval and repair service

You can decide to either proceed with our service or the have the module shipped back to you without service. A $75 test fee may apply. If you decide to proceed with one of the services we offer, we will proceed with the service as requested.

The part gets shipped back to you

You will receive an email from UPS with the tracking information once your part has been shipped.

Reinstall the part

When you receive the package, review our repair report and reinstall the module back into your vehicle. Tests should then be done to ensure the repaired part is working properly.

Let us know how it went

If the issues are gone and the part is working properly, we’d appreciate it if you let us know. Your feedback will help determine what service options we can offer in the future. If the issues remain, or there are new issues that have arisen, please contact our tech support by submitting a Warranty Claim Form.


No, sorry. Our technicians need accurate information to determine whether we can help you. It’s best to get that information directly from you. We will not be able to review any Custom Requests without the form being submitted.

Almost all requests are responded to within a few hours (assuming business hours). If you do not hear back within a few hours, our technicians may need a bit more time to research the issue. If you do not hear back within 24 hours, please check your junk mail folder.

Since many issues are intermittent or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results and give options based on the diagnostics you provide

In some cases we may not have stock on all the necessary part to complete the repair. However, we have a robust supply chain and can source almost any part from around the world in 5 – 10 business days.

Scott Cullum
Scott Cullum
Amazing speed! I sent a dead module from Vancouver island and it was repaired and returned in under 48hrs…. I don’t know how you did that! Happy to have my suv back! Thank you 😊
Michael B
Michael B
WOW! these guys were able to repair my 2012 chevy 2500HD TCM when everyone in the US said they don't repair them anymore due to too many issues. they received it on a monday, repaired it the same day, shipped it next day and it was in my hands in the los angeles area thurs morn. my mechanic installed it on my truck that same day, along with a new internal wiring harness and BAM, worked like a charm. it's now 4 days later and the truck is running like a champ again. i just hope the repair lasts long enough until chevy gets restocked on TCMs. before they repaired my TCM my truck was sitting for almost 4 months due to no new TCMs available. thanks Xemodex! you saved me from almost giving up and spending 80k on a new truck.
Ryan Hubbard
Ryan Hubbard
I had a part that I honestly did not think could be revived. XeMODeX fixed my control module and got it back to me in record time. This is a top notch company and a pleasure to deal with from start to finish.
sheldon riess
sheldon riess
Good communication and quick service
Guy Posella
Guy Posella
They exceeded my expectations. 8 day turnaround and it looks and works as promised.
Highly recommend Xomodex, sent my ABS module to them for repair and got it back in perfect working condition, no more engine lights👍🏼👍🏼 Quick work too!
victor bryant
victor bryant
Repaired a 13 Honda Accord ABS module...saved me over $2000
Kristina M
Kristina M
Whoever is reading this, JUST DO IT! TCM on our Mazda 5 failed and I was told in the car shop that the new part is 1200 CAD + around 400 CAD for labour, which equals 3-4hrs of work, because it's down there, somewhere under everything in the hood, like it's not easily accessible. Went back home and did my own research, found XeMODeX and found out that this is a common failure with Mazdas 3 and 5. Went back to the car shop and asked them if it was possible to fix the part, the answer was no because it was the computer. I followed my gut, cancelled the ordered TCM with them and decided to do it myself. I am new in this country and have no family to help or tools. Spent $50 on needed tools, took the TCM out and mailed it to Mississauga all the way from Vancouver Island. It was during the long weekend so it took a bit longer for the part to come back, which I don't really mind. I've saved myself at least $1000. Installed TCM back (not on the transmission though, where it was) and the car runs like new! Thank you XeMODeX for helping people who are willing to do things themselves! 💪