Application

What you need to know (please read before ordering)

This is a Repair Service of your existing EME Electric Motor Electronics, also known as Hybrid High Voltage Battery Inverter or DC to DC and DC to AC Converter. You will need to remove and send your module to us for repair using the shipping labels provided to you.

The order will be processed during our regular business hours (Mon-Fri 8:30 – 5:00 EST). After processing your order, we will email shipping labels and shipping instructions. If you do not see shipping labels within 1 hour of submitting your order (during business hours) please first check your junk/spam folders. If you still do not see the labels, please contact us at 1-888-712-2525

Features:

Shipping notes: The EME is heavy, bulky and very expensive!!! Please make sure that it is properly protected.

Plug & Play: The software and settings will not be modified, making this module plug and play. No software reload or calibration is required after installation.

Quick Turnaround: Your module will be tested, repaired, tested again, and sent back to you in 3-4 business days (unless otherwise noted).

Quality Tested: All EME modules undergo rigorous tests on our specialized custom-built CAN-bus driven test bed. All functions, DTCs, and software are checked and verified for proper operation.

Lifetime Limited Warranty: This module comes with our Lifetime Limited Warranty. Please see here for more information.

Reference Numbers

12369494405 | 12-36-9-494-405 | 12368679696 | 12368679697 | 12368688849 | 12368688850 | 12369494402 | 12369494403 | 12369494404

Common Failure Symptoms

• No communication with EME
• DTC 213901 – “Power management: Reduction or shutdown of individual electrical consumer”
• DTC 21A003 – “Emergency Run Manager: Request for torque reduction”
• DTC 21A11A – “Emergency Run Manager: Request for Deactivation of MSA with combustion engine”
• DTC 235410 – “Emergency Run Manager, Request for idle speed increase from EME control unit”
• Low voltage battery not charging

How This Service Works

Step 1: Purchase our service online or over the phone.
Step 2: After processing your order, we will email you pre-paid shipping labels.
Step 3: Send us your old defective unit by dropping off the package to any UPS location or call UPS to schedule a pick- up.
Step 4: We will inspect and repair your old module.
Step 5: We will send you back the repaired module the same day (unless otherwise stated).
Step 6: You install the unit back into your vehicle.

For more detailed instructions, please see here.