Application

What you need to know (please read before ordering)

This is a Repair Service of your existing module. You will need to remove and send your module to us for repair using the shipping labels provided to you.

The order will be processed during our regular business hours (Mon-Fri 8:30 – 5:00 EST). After processing your order, we will email shipping labels and shipping instructions. If you do not see shipping labels within 1 hour of submitting your order (during business hours) please first check your junk/spam folders. If you still do not see the labels, please contact us at 1-888-712-2525

Features:

Plug & Play: The software and settings will not be modified, making this module plug and play. No software reload, coding or calibration is required after installation.

Quick Turnaround: Your module will be tested, repaired, tested again, and sent back to you in the same day (unless otherwise noted).

Completely Reworked PCB: All internal circuit boards are tested at the component level. Any known prone-to-failure parts that are close to the maximum tolerance are automatically replaced.

Quality Tested: All instrument clusters undergo rigorous tests on our specialized custom-built CAN-bus driven testbed. All functions, backlighting, LCD Screens, DTCs, and software are checked and verified for proper operation.

Lifetime Limited Warranty: This module comes with our Lifetime Limited Warranty. Please see here for more information.

100% Repair Guarantee: In rare cases, your instrument cluster might not be repairable. We can still source a good used cluster for you (at additional cost), proactively repair it and transfer the program, mileage from your unit into used unit. No additional coding will be required. Plug and Play.

Reference Numbers

1K0920952D | 1K0920952C

Common Failure Symptoms

• Cluster works intermittently or not working at all
• Loss of communication
• Erratic gauges
• Intermittent no start

How This Service Works

Step 1: Purchase our service online or over the phone.
Step 2: After processing your order, we will email you pre-paid shipping labels.
Step 3: Send us your old defective unit by dropping off the package to any UPS location, or call UPS to schedule a pick up.
Step 4: We will inspect and repair your old module.
Step 5: We will send you back the repaired module the same day (unless otherwise stated).
Step 6: You install the unit back into your vehicle.

For more detailed instructions, please see here.